Support Analyst - 101793

RAF No: 101793

We have an exciting position of Support Analyst based in Redditch.

The Support Analyst role is to is the first point of contact for all IT related incidents/issues and requests so an analyst is responsible for providing 1st/2nd Line service and systems/technical support to the business.

The analyst provides advice and guidance on all incoming queries/incidents, and ensures these are logged and progressed in accordance with department guidelines and procedures as well as working on key projects and supporting day to day applications.

You will work as part of the IT team and your duties will include:

Key Responsibilities and Duties

  • A good technical knowledge of Windows 7 and Windows 10, Mac OS
  • Provide support and guidance to personnel with regards IT equipment and the company’s services/applications
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software
  • Provide exceptional Service support to the business, Provide solution(s)/work around(s) to incidents and Problems
  • Resolve incoming incidents on the first call, wherever possible, or ensure they are accurately logged
  • Establishing a good working relationship with the business and 3rd party’s
  • Strong analytical/problem solving abilities, especially in relation to continual service improvement
  • Good knowledge of SQL/Reporting/Query Skills.
  • Identify opportunities for improving business processes through information systems
  • Assist in creation of system design and functional specifications for new development projects
  • Understand and learn industry best practices in data and application integration
  • Produce and maintain excellent documentation
  • Perform any other duties that me be reasonably required of your relevant role by the company.
  • Experience working with a mixed network (Linux, Windows, VMWare)
  • Able to travel to remote SP offices and St-Ives Sites.

Skills/Person Specification

  • Strong analytical capabilities.
  • Strong communications skills, the candidates must be able to communicate with all areas of the business.
  • Experience within the IT industry.
  • Excellent problem-solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur, or become critical.
  • Ability to work alone as well as in team/cooperative efforts.
  • Excellent knowledge of Windows and Mac environments.
  • Travel to business sites as and when required.

Technical skills

  • Experience and/or knowledge of MySQL/SQL
  • Active Directory administration.
  • Exchange 2007/2010 administration
  • Experience supporting a Citrix XenApp farm administration
  • Excellent troubleshooting and problem solving skills
  • Network trouble shooting,
  • TCP/IP and general WAN/ LAN trouble shooting
  • Support, maintain and develop in our SaaS based application
  • Support, maintain bespoke internal applications
  • Microsoft Office 2003, 2007, 2013
  • Adobe Cloud
  • OS X El Capitan
  • Networking: TCP/IP, Cisco IOS, CheckPoint firewall.
  • Services: DHCP, DNS, SMTP
  • Database: MySQL, MS SQL Server. 

Apply now.jpg

A good technical knowledge of Windows 7 and Windows 10, Mac OS

Provide support and guidance to personnel with regards IT equipment and the company’s services/applications

Troubleshoot desktop and system problems, diagnose and solve hardware/software

Provide exceptional Service support to the business, Provide solution(s)/work around(s) to incidents and Problems

Resolve incoming incidents on the first call, wherever possible, or ensure they are accurately logged 

Establishing a good working relationship with the business and 3rd party’s

Strong analytical/problem solving abilities, especially in relation to continual service improvement

Good knowledge of SQL/Reporting/Query Skills.

Identify opportunities for improving business processes through information systems

Assist in creation of system design and functional specifications for new development projects

Understand and learn industry best practices in data and application integration

Produce and maintain excellent documentation

Perform any other duties that me be reasonably required of your relevant role by the company.

Experience working with a mixed network (Linux, Windows, VMWare)

Able to travel to remote SP offices and St-Ives Sites.

Experience and/or knowledge of  MySQL/SQL

Active Directory administration.

Exchange 2007/2010 administration

Experience supporting a Citrix XenApp farm administration

Excellent troubleshooting and problem solving skills

Network trouble shooting,

TCP/IP and general WAN/ LAN trouble shooting

Support, maintain and develop in our SaaS based application
Support, maintain bespoke internal applications
Microsoft Office 2003, 2007, 2013

Adobe Cloud

OS X El Capitan

Networking:TCP/IP, Cisco IOS, CheckPoint firewall.

 

Services: DHCP, DNS, SMTP

 

Database: MySQL, MS SQL Server. 

Location:
Redditch
Added on:
26/02/17


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